For life-threatening emergencies, such as fire, always call 9-1-1 first!
Emergencies:
Report immediately by phone
The following are emergencies and should be reported by phone rather than the portal to ensure proper attention.
If it is after-hours follow the prompts to leave a voicemail for the after-hours maintenance technician.
Do not submit emergency requests in the portal or by email as these will not be received by the on-call technician.
Floods, leaks, and/or visible standing water of any kind are emergencies. Examples: broken pipe, ceiling leak, plumbing back up.
An unsecured apartment is an emergency. Examples: broken window, apartment door that won’t lock.
In the event of a break in, call 9-1-1 and then call our office.
A photo ID of someone on the lease must be presented upon arrival, or the technician will not provide access. A lock out fee will be charged to the account. Please note that if you live in a building with electronic key access and your keycard/fob is present, but stops working you will not be charged.
If you only have one toilet in the apartment and cannot clear the blockage with a plunger, call for emergency maintenance. If you have more than one toilet in the apartment, please add a service issue in the Resident Portal.
If outside temperature is above 85 degrees and your thermostat unit is reading above 78 degrees, this is considered an emergency.
If outside temperature is below 50 degrees and your thermostat is reading below 65 degrees, this is considered an emergency.
If the alarm is sounding (not chirping, which means the battery is low), first vacate the apartment. Then call 9-1-1, then call the office.
Smoke detectors indicate a low battery by chirping every 30 to 60 seconds. This is not an emergency. You should change the battery (9v) which can be purchased at any grocery store, drug store, convenience/gas station.
If you smell gas, first vacate the premises, then call Duke Energy at 1-800-544-6900, then call the office.
If all power is out, check circuit breakers and flip any switch which may be in the “Off” position to the “On” position. If this does not restore electricity, check Duke Energy’s Outage Map. If there is no outage reported, call the office.
Partial outages are not considered emergencies but can be reported through the Resident Portal for regular service.
Non Emergencies:
Report in Resident Portal
The following are not emergencies and should be reported through the resident portal. These will be given highest priority and we will respond as soon as possible, during business hours.
Keep the door closed as much as possible and only open if necessary. Add a service issue in the Resident Portal.
Add a service issue in the Resident Portal.
Add a service issue in the Resident Portal. Please include a photo and location and quantity as this is very helpful information for Pest Control treatment.
Add an issue in the Resident Portal.
How to Report Maintenance
Log into the Resident Portal;
Click on “Service Issues“;
Click “Add Service Issue“;
Complete the form: add photos; remember to add necessary detail such as which bathroom, which bedroom, etc.
Click “Add Service Issue“
Resident Responsibility
If there is a blockage, you should first attempt to plunge the toilet before requesting maintenance.
If a light bulb burns out inside your apartment, you should change the bulb. If you cannot reach, you may add a service issue.
If your smoke detector begins “chirping” (beeping every 15-30 seconds), that means it’s time for a new battery. You can purchase 9-volt batteries at any convenience store. Find your smoke detector on the ceiling or high on a wall. It typically twists or slides off its mounting bracket. Open the smoke detector and remove the old batteries. Insert the new batteries according to the polarity markings inside the detector. Before closing the smoke detector, press the test button to make sure the new batteries are working correctly. The detector should emit a loud beep or sound to confirm its functionality. Close the smoke detector’s cover and ensure it is securely latched. If your smoke detector twists onto a mounting bracket, twist it back into place.
Preventative Maintenance Program
As part of our commitment to providing a safe and comfortable living experience, we have a Preventative Maintenance Program designed to keep your apartment in top condition and reduce unexpected issues. These preventative inspections are our way of reducing the burden on you and catching problems before they become bigger issues. Thank you for partnering with us to keep your home in great shape!
What you can expect
Every six months, our team will inspect your apartment. You’ll receive advance notice.
Each inspection typically takes 15-20 minutes.
You do not need to be present during the inspection, but you’re welcome to be there if you prefer.
- Replace your HVAC filter
- Inspect all plumbing fixtures for leaks
- Inspect all appliances for proper operation/missing parts
- Inspect all electrical outlets/switches
- Inspect all windows & locks
- Inspect for pests
- We’ll create a service request and schedule the necessary repairs
- You’ll receive advance notice before we come out to complete the work