As part of your lease agreement, you’re required to maintain an active renters insurance policy throughout your residency and provide proof of coverage.
Renters Insurance is designed to protect you against financial loss if your personal belongings are damaged or stolen or damage that you may cause to the property or property of others, including the apartment. The intent of our insurance requirement is to protect everyone!

Your policy must carry a minimum of $100,000 in liability protection. This covers loss to the property or others due to resident-caused damage such as water, fire, smoke and explosion.
The amount of coverage you select for your personal belongings is up to you.
We require all insurance carriers to list "Uptown Rental Properties" as an "Interested Party" to the policy.  The Declaration page of your policy is all you need to submit to us as proof of insurance.

All payments will be made in the Resident Portal. Cash payments or money orders will not be accepted.
You can pay with your checking account, savings account, debit card, or credit card. We accept Visa, Master Card, American Express, and Discover. Credit card payments and Debit card payments are subject to a small processing fee. Use your Savings or Checking account to avoid any fees!

Log into the Resident Portal.
Click or Tap "Make a Payment"
Select your Payment Amount (options below):
Select Total Balance (Includes any future charges on your account, for example, parking charges due in the future.)
Current Balance
Your balance as of today
Other Amount: Enter any amount you wish to pay
Select your Payment Source
Click or Tap "Continue"
Add your payment details
Check the optional box to store as saved payment information for One-time and Autopay payments
If you are using a credit or debit card, remember to check the box for the disclaimer
Click or Tap "Pay Now"

Log into the Resident Portal
Click or Tap "Make a Payment"
Click or Tap "Enable AutoPay"
Select your Payment Method
Check the Box to "Enable your automatic payment"
Select which day of the month you'd like your payment to process
1st day of the month
2nd day of the month
3rd day of the month
Select your payment type
Set a "Max Amount"
If you chose "Specific Amount" you can ignore this
If you chose "Total Balance Due" or "Current Balance Due" you might want to consider putting a cap on the payment.

Log into the Resident Portal
Click or Tap on the Settings Icon in the top right corner
Click or Tap "Payment Settings"
Remove or add new payment settings

Yes! When submitting payments, select "Other Amount" rather than "Total Balance Due" or "Current Balance Due".

We accept international payments using credit cards (Visa or MasterCard). We do not accept foreign bank accounts. Note that you will need to use your apartment address as your billing address if you do not have a US address.

Log into the Resident Portal
Click or Tap on "Account History & Notes"
By default you will see notes and files from the past 6 months
If your lease was signed more than 6 months ago, expand your Dates to "All Dates"
Click or Tap on the "Files" icon to view the documents. Optionally, you may download the file and/or print.

When you sign a lease renewal, you are extending your current lease by another 12 months for a new rate.

There is no particular deadline, but your apartment is listed as available as of October 1, 2024. If we receive an application and security deposit for your apartment or floor plan, we will contact you and you will have 48 hours to let us know your decision.

Available units are shown on a rotating basis. This means if there is another unit of the same floor plan and they also haven't renewed their lease, then that unit is also in the rotation. If you live in a unique floor plan, meaning there are no other units to show prospective residents, then your unit will be shown more often as there is no alternative.

Often times (though not always) renewal leases do incur rent changes. Your renewal lease will outline your new charges for you to review.

Yes! Send your Property Manager a message in the Resident Portal and let us know who would like to renew and we will follow up accordingly.

By renewing your lease, we assume you also want to renew your parking. Payment for parking will not be due until August 1st of your renewal term.
If you do not want to renew your parking, send us a message through the portal and we will remove it so you aren't charged on August 1.

Fill out the parking request form here.

Packages can be delivered to your apartment address, but please keep in mind that there are multiple package carriers (Amazon, UPS, FedEx, etc.) who may or may not have access to the lobby of your building. You are welcome to send packages to our main office and we will hold them for up to seven days.
If you would like to send packages to our corporate office, please use the following address format:
Resident Name
C/O Uptown Rental Properties
2718 Short Vine Street
Cincinnati, OH 45219
We will text you when your package arrives.

Each apartment will receive one mail key for the mailbox. If you have roommates, you can keep the key in the apartment so everyone has access to the mailbox.
Remember to forward your mail with the post office to your new address when you move in.

Yes, you can use the app rather than logging into the Resident Portal, if you prefer. We still recommend using the Resident Portal for signing documents, but the app is ideal for maintenance since you can take a picture and when you add your issue.
Once you download the app, you will need our company code: uptownrp

If you have rented at more than one location with us, you may have multiple portal accounts. You can switch the account you're viewing in the top right corner where you see your account # and primary name.
You can change the default account you see when you log in by changing your settings.
Click or Tap on the Settings icon in the top right corner
Click or Tap on "Linked Account Management"
Change your Default account as desired
Optionally, if you no longer need access to an old account, you can delete the account by clicking or tapping on "User Management" from the settings.

Check out our Maintenance page to find answers to your maintenance questions.