RENTERS INSURANCE
As part of your lease agreement, you are required to maintain an active renters insurance policy throughout your lease term and provide proof of coverage. Renters insurance is designed to protect you against financial loss if your personal belongings are damaged or stolen, or from damage that you may cause to the property or property of others, including the apartment. The intent of our insurance requirement is to protect everyone!
Your renters insurance policy must carry a minimum of $100,000 in liability coverage. This covers loss to the property or others due to resident-caused damage such as water, fire, smoke, and explosion. The amount of coverage you select for your personal belongings is up to you. We require all insurance carriers to list "Uptown Rental Properties" as an "Interested Party" to the policy. The declarations page of your policy is all you need to submit to us as proof of insurance.
What are my options for renters insurance?
Sign up for ePremium
Get a quote and/or sign up for ePremium, our Preferred Insurance Partner. If you use ePremium you do not need to submit proof of coverage as we will be notified as soon as you sign up!
Undecided?
Get a quote! All you need is your zip code, property name, and coverage amounts you’d like and you can get a quote in under a minute.
Send Proof of Coverage
If you do not sign up for ePremium, you will need to upload the Declarations Page from your Insurance Policy to submit your proof of coverage. Not sure what a Declarations Page looks like? View an example.
PAYMENTS
All payments will be made in the Resident Portal. You can pay with your checking account, savings account, debit card, or credit card. We accept Visa, Master Card, American Express, and Discover. Credit and Debit card payments are subject to a processing fee. Use your Savings or Checking account to avoid any fees!
Cash payments and money orders will not be accepted in the office. However, you may pay from any of the 30,000+ CheckFreePay® retail locations nationwide (including Kroger & Walmart). Contact us for your CashPay Account ID then visit any of the retail locations at the link above to pay in cash or money order.
Log in to the Resident Portal.
Click "Make a Payment" and
select your Payment Amount (options below):
Total Balance: (Includes any future charges on your account, for example, parking charges due in the future.)
Current Balance: Your balance as of today.
Other Amount: Enter any amount you wish to pay
Select your Payment Source.
Click "Continue."
Add your payment details.
Check the optional box to store saved payment information for One-time and Autopay payments.
If you are using a credit or debit card, remember to accept the disclaimer.
Click "Pay Now."
Log into the Resident Portal
Click "Make a Payment."
Click "Enable AutoPay."
Select your Payment Method.
Check the box to "Enable your automatic payment."
Select which day of the month you'd like your payment to be processed (1st, 2nd or 3rd day of the month).
Select your payment type.
Set a "Max Amount."
If you chose "Specific Amount" you can ignore this step.
If you chose "Total Balance Due" or "Current Balance Due" you might want to consider putting a cap on the payment.
Log into the Resident Portal
Click or Tap on the Settings Icon in the top right corner
Click or Tap "Payment Settings"
Remove or add new payment settings
Yes! When submitting payments, select "Other Amount" rather than "Total Balance Due" or "Current Balance Due".
We accept international payments using credit cards (Visa or MasterCard). We do not accept foreign bank accounts. Note that you will need to use your apartment address as your billing address if you do not have a US address.
LEASE AGREEMENT
Log into the Resident Portal
Click or Tap on "Account History & Notes"
By default, you will see notes and files from the past 6 months
If your lease was signed more than 6 months ago, expand your Dates to "All Dates"
Click or Tap on the "Files" icon to view the documents. Optionally, you may download the file and/or print it.
When you sign a lease renewal, you are extending your current lease by another 12 months for a new rate.
There is no particular deadline, but your apartment is listed as available as of October 1, 2024. If we receive an application and security deposit for your apartment or floor plan, we will contact you and you will have 48 hours to let us know your decision.
Available units are shown on a rotating basis. This means if there is another unit of the same floor plan and they also haven't renewed their lease, then that unit is also in the rotation. If you live in a unique floor plan, meaning there are no other units to show prospective residents, then your unit will be shown more often as there is no alternative.
Oftentimes (though not always) renewal leases do incur rent changes. Your renewal lease will outline your new charges for you to review.
Yes! Send your Property Manager a message in the Resident Portal and let us know who would like to renew and we will follow up accordingly.
By renewing your lease, we assume you also want to renew your parking. Payment for parking will not be due until August 1st of your renewal term.
If you do not want to renew your parking, send us a message through the portal and we will remove it so you aren't charged on August 1.
PARKING
Fill out the parking request form here.
All of our parking lots and parking spaces are reserved for residents. To park in any of our parking lots, you must have a reserved parking permit hanging from your rearview mirror. Our towing company regularly patrols all of our lots and tows unauthorized vehicles. They are looking for parking passes only, they do not have your license plate numbers.
*At several of our properties, we utilize a third-party parking management service. For these buildings, the policies and procedures may vary slightly, including but not limited to, parking passes, license plate readers, payment, towing, etc. Currently, VP3 and 65 West are managed by third parties. Please contact your Property Manager for specific information.
PACKAGES & MAIL
Packages can be delivered to your apartment address, but please keep in mind that there are multiple package carriers (Amazon, UPS, FedEx, etc.) who will not have access to the lobby of your building, so they will often be left outside. You are welcome to send packages to our office and we will hold them for up to 14 days.
If you would like to send you package to our office, please use the following address format:
Your Name
C/O Uptown Rental Properties
2718 Short Vine Street
Cincinnati, OH 45219
We will text you when your package arrives.
Each apartment will receive one mail key for the mailbox. If you have roommates, you can keep the key in the apartment so everyone has access to the mailbox.
Remember to forward your mail with the post office to your new address when you move in.
rmResident
Yes, you can use the app rather than logging into the Resident Portal, if you prefer. We still recommend using the desktop vesion of our Resident Portal for signing documents, but the app is ideal for maintenance since you can take a picture when you add your issue.
Once you download the app, you will need our company code: uptownrp
If you have rented more than one location with us, you may have multiple portal accounts. You can switch the account you're viewing in the top right corner where you see your account number and primary resident name. You can change the default account you see when you log in by updating the following:
Click the Settings icon in the top right corne.r
Click "Linked Account Management."
Change your Default account as desired.
If you no longer need access to an old account, you can delete the account by clicking or tapping on "User Management" from the settings.
MAINTENANCE
Check out our Maintenance page to find answers to your maintenance questions.
